FAQ
1, Do You Have A Minimum Order Quantity?
We keep very little stock for products we promote or no stock. We do have a MOQ requirement to start the production. The MOQ varies by the Technics and machinery. Normally, it is around 0.5 pallet or 1 pallet per item. Please feel free to contact our sale team to check more information.
2, Can You Make Customized Mail Express Gifts Box with My Own Logo?
Yes, we accept both OEM & ODM order. You should issue an authorized letter to allow us to print your official logo on the gift carton box and other packages.
3. Do You Have Dealer In My Area?
IMARK is a professional OEM mosaic tile supplier in China for many different tile brands from around the world. It may be an importer in your country already carries the same products from our site with their own brand. Please feel free to advise your location and check with our sale team.
4, What Is Your Quality And Assurance?
IMARK mosaic tiles are manufactured in compliance with the strict quality standard in the industry. It is too said that we keep a top-level quality in the industry. Please feel free to ask our sale team for a free sample or visit us to check our quality.
We are committed to continuously improve our products quality and responsible for quality problems. We provide free replacement or refund for any shipment with quality problems.
5, What Is Your Lead Time?
From 2 to 4 weeks. It varies by qualities of your order, normally one 20”GP container order are shipped within 4 weeks.
6, What Is Your Sample Policy
we provide free sample for oversea customer. It is generally shipped by UPS, DHL, FedEx, TNT.
You are requested to arrange the picking up at our office if you have a international express account.
7. What Payment Methods Your Company Accept?
We accept T/T, L/C, PayPal & Western Union and other methods.
8, What Is Your Trade Assurance For My Purchase?
Our company is a ISO 9000: 2008 quality management enterprises company with Alibaba, Made In China Planform & SGS audited. Beside we own stable growing Alibaba trade assurance credit, For Example the credit USD 120950.00 dated on Dec 25, 2017 and this credit is increasing every day.